Terms of Service
Welcome to ChronoCraft. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
ChronoCraft specializes in luxury watch repair and production, ensuring that each piece we work on meets the highest standards of craftsmanship. Our services are designed for watch enthusiasts and collectors who value precision and artistry in timekeeping.
By using our services, you acknowledge that you are at least 18 years old or have the consent of a parent or guardian. If you do not agree with any part of these terms, please refrain from using our services.
All repairs and services provided by ChronoCraft are subject to availability. We strive to offer timely service; however, we cannot guarantee specific completion dates due to the intricate nature of watch repairs and productions. Clients will be informed of any significant delays as soon as possible.
Clients are responsible for providing accurate details regarding their watches and the issues they are experiencing. Misrepresentation of watch conditions or service needs may result in additional charges or delays. We reserve the right to refuse service if we believe the watch may be beyond repair or not economically viable for restoration.
Our pricing structure is transparent, with all costs communicated clearly before any work begins. We require a deposit for all services to secure your order, which will be deducted from the total cost upon completion. In the event of cancellation, deposits may be non-refundable depending on the stage of service.
ChronoCraft takes pride in the security of your timepieces. All watches will be handled with the utmost care and stored securely during the repair process. However, we cannot be held liable for any loss, theft, or damage that occurs outside of our facility once the watch has been returned to the client.
Intellectual property rights for all content and materials on our website and related to our services are owned by ChronoCraft. Unauthorized use, reproduction, or distribution of our proprietary content is strictly prohibited. We encourage our clients to respect these rights to foster a culture of creativity and innovation.
For any inquiries or concerns regarding our Terms of Service, please contact us at staff@chronocraftnow.com or call us at +65 6332 7798 . Our physical address is 1 Empress Pl, Singapore 179555 . We are here to assist you with any questions you may have.
These terms may be updated periodically. Continued use of our services signifies your acceptance of any changes made. We recommend reviewing these terms regularly to stay informed about your rights and responsibilities while using ChronoCraft.
Terms of Return
At ChronoCraft, we pride ourselves on delivering unparalleled luxury watch repair and production services. We understand that purchasing a high-end timepiece is a significant investment. Therefore, we have established a comprehensive return policy to ensure that our clients feel confident and secure in their transactions.
Our return policy allows you to return any watch or repair service within 30 days of purchase. If you are not completely satisfied with your watch or the quality of our services, please contact us via email at staff@chronocraftnow.com or call us at +65 6332 7798 within this period to initiate the return process.
To qualify for a return, items must be in their original condition, unworn and accompanied by all original packaging and documents. For repairs, please ensure that the timepiece is returned in the same condition as it was received, including any additional parts or accessories that were provided with the service.
ChronoCraft is committed to maintaining the highest standards of quality. If your watch arrives damaged or is found to be defective, please notify us immediately upon receipt. We will arrange for a full inspection and, if necessary, a replacement or refund will be provided at no additional cost to you.
Please note that custom-made or personalized items are not eligible for return unless there is a defect in craftsmanship. As each luxury watch is created with meticulous attention to detail, we encourage you to review your order carefully prior to finalizing your purchase.
Returns are subject to a processing fee which will be deducted from your refund. This fee covers the administrative costs associated with processing returns. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your card issuer's policies.
For any questions regarding our return policy, please do not hesitate to reach out to us at staff@chronocraftnow.com . Our dedicated team is here to assist you in any way possible, ensuring your experience with ChronoCraft is nothing short of exceptional.
We appreciate your trust in ChronoCraft for your luxury watch needs. Our goal is to ensure that every client feels valued and satisfied with their purchase. Thank you for choosing us as your partner in preserving and enhancing your timepieces.
Address: 1 Empress Pl, Singapore 179555